EOL ServiceNow Policy

Joatan Fontoura
Tera Guru

‎03-17-2025 08:15 AM

Hi!

 

I always knew that ServiceNow supports until 2 versions before the current version. E.g.: If the current version is Yokohama, supported versions are Xanadu and Washington. But I heard that it will be change and it will only one supported version before the current version.

Does anyone know about that?

 

And do you know how much time ServiceNow gives to the customer for the upgrade? For example, the customer is running Washington, what's the real deadline to upgrade to Yokohama or Xanadu once time it's not convenient wait until the last day Washigton is supported.

 

Thank you!

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 08:18 AM

Hi @Joatan Fontoura 

This is an old post; it might have some updates, but the best approach is to connect with your SN account manager. They can guide you better regarding deadlines.

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