Domain Separation

HARSHA GOWDA R · ‎03-19-2024

I have one query regarding domain separation,can anyone help me with this scenario
I have a customized certification in portal,after filling out the form when i submit the request gets created so if i go to that record the certification is not able to view under selected domain which i submitted so only on Top/Default domain its visible.So what is the reason i am not able to view it or should i create business rule?

Dr Atul G- LNG · ‎03-19-2024

Hi @HARSHA GOWDA R

As per my knowledge and experience, it should be in TOP Domain not in global.

2nd you need the role / visibility to access that domain. It is too tricky some time.

Also make sure, when you create the record , you must be right and valid domain.

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_domainseparation_tok...

If you read these , you will get more clarity.

https://youtu.be/a-DZtaZiDSw

https://youtu.be/MHrk5aXo-ME

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