Domain Separation

HARSHA GOWDA R
Tera Contributor

‎03-19-2024 06:29 AM - edited ‎03-19-2024 08:33 AM

I have one query regarding domain separation,can anyone help me with this scenario
I have a customized certification in portal,after filling out the form when i submit the request gets created so if i go to that record the certification is not able to view under selected domain which i submitted so only on Top/Default domain its visible.So what is the reason i am not able to view it or should i create business rule?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-19-2024 08:12 AM

Hi @HARSHA GOWDA R 

 

As per my knowledge and experience, it should be in TOP Domain not in global. 

2nd you need the role / visibility to access that domain.  It is too tricky some time. 

Also make sure, when you create the record , you must be right and valid domain. 

 

https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_domainseparation_tok...

 

If you read these , you will get more clarity.

https://youtu.be/a-DZtaZiDSw

https://youtu.be/MHrk5aXo-ME

 

 

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