End of Life instance

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ericlung
Tera Contributor

‎12-04-2024 04:17 AM

Hello ,

 

I have a question related to end of life software.

 

ericlung_0-1733314571466.png

 

If I send a question to support will they also stop answering the questions ?

 

Kind regards ,

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2024 04:22 AM

Hi @ericlung 

 

Tough to say what support team will do, but as per my experience it must be written in your contact, that if your instance is EOL how the support will be handled. Support team might reply with some Tn C or might not be reply. Better connect with your SN Account manager on this.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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PrashantLearnIT
Giga Sage

‎12-04-2024 04:21 AM

Hi @ericlung 

 

They will surely talk to you, about what needs to be done for the next step. Your organization might have got notifications for that. Please talk to them ASAP to resolve this.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-04-2024 04:22 AM

Hi @ericlung 

 

Tough to say what support team will do, but as per my experience it must be written in your contact, that if your instance is EOL how the support will be handled. Support team might reply with some Tn C or might not be reply. Better connect with your SN Account manager on this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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