PDI is not synching with Store & unable to upgrade to Xanadu Patch 3

[Nilesh Wahule]

Hi Team,

I am facing 2 major issues with my PDI, I hope someone will guide me to resolve them. 

1. Sync failure with ServiceNow Store: I am unable to sync apps with ServiceNow store in plugin manager. whenever I hit sync apps , it just loads for a minute and brings me back to same page. I am losing most of the functionality as the apps are not available. (using new Plugin Manager)

2. Upgrade to patch 3 issues: PDI is on Xanadu Patch 1 hotfix 2b and I am trying to upgrade it to the Patch 3 but I am unable to select it as shown in below image.

Note: I have tried to release instance and get a new one, but still same errors are there.

[Ravi Chandra_K]

Hello @Nilesh Wahule 

Have you tried clearing the Cache and trying in new browser?

Since you have released and got a new one, these are the only options I can think of.

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra 

[Nilesh Wahule]

Yes @Ravi Chandra_K ,

I tried that as well. Still no luck.

[Simon Hendery]

Hi @Nilesh Wahule 

Unfortunately, these are both expected behaviours.

1. Store apps are not available on PDIs.

2. The latest patches are not always available on PDIs.

[Nilesh Wahule]

Hey @Simon Hendery ,

Actually I don't intend to login to store and install the apps. But what I am looking for the free apps from store which will be auto synched OOB by ServiceNow plugin manager , once we hit sync button on plugin manager. 

So, its having few issues with sync and I have been looking for the same things for few other users as well.

However, Thanks for your valuable inputs and time. 

Regards,

Nilesh