Hi everyone,
I’ve been thinking a lot about how we approach learning and user engagement within ServiceNow implementations, especially when it comes to training end users or onboarding new team members.
In many projects, we focus heavily on technical delivery which is obviously important but sometimes the learning experience itself doesn’t get enough attention. From my experience, when users are more engaged and can connect concepts to real-world scenarios, adoption tends to improve significantly.
One idea I’ve been exploring is incorporating more creative and reflective methods into training such as storytelling, scenario-based exercises, or even short writing activities that encourage users to interpret workflows in their own words. These approaches can help bridge the gap between technical understanding and practical application.
I’m curious to hear from others in the community
What techniques have you found effective for improving user engagement in ServiceNow training?
Have you tried any unconventional or creative methods that actually worked?
How do you balance technical depth with accessibility for non-technical users?
Looking forward to learning from your experiences and ideas!
Thanks in advance
