Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Form load response time

ankitab
Kilo Contributor

‎08-09-2016 04:55 AM

Can anyone please help me to know what should be the standard response time for existing incident form while loading/new incident form during form load.  

I think it should be 6 seconds,

0 Helpfuls
  • 5,523 Views
6 REPLIES 6

Ajay_Chavan
Kilo Sage

‎09-11-2025 12:56 AM

@ankitab - 

please go through the form response time doc: https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/platform-perfo...

Glad I could help! If this solved your issue, please mark it as ✅ Helpful and ✅ Accept as Solution so others can benefit too.*****Chavan A.P. | Technical Architect | Certified Professional*****
0 Helpfuls

Community Alums
Not applicable

‎09-11-2025 02:09 AM

Hi @ankitab,

There isn’t a fixed standard form load time because it depends on fields, scripts, and network/browser performance. That said, OOTB Incident forms usually load in ~2 seconds .
With customizations it can go up to 4–5 seconds, but anything beyond ~3 seconds often feels slow for end users.

You can check more details in the official doc here: https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/use/common-ui-elements/co...


Thanks & Regards, 
Muhammad Iftikhar 

If my response helped, please mark it as the accepted solution so others can benefit as well.


0 Helpfuls