Have issue when creating a KB article, after upgrade to AUS,

[SatishSuray]

Have issue when creating a KB article, after upgrade to AUS, from legacy view it redirect to SOW.

[Ankur Bawiskar]

@SatishSuray 

so you are saying when clicking All in left nav it's taking to SOW and not native?

If yes then did you check if that module got updated as part of Upgrade?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Aditya_hublikar]

Hello @SatishSuray ,

In my instance also its same for Australia release , follow this articles, option 1 , it will help you to create article in old editor :

https://www.servicenow.com/community/developer-forum/enabling-quot-edit-using-old-editor-quot-amp-qu...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[SatishSuray]

I have done but still have same issue. is i need to update any plugin in

[Tanushree Maiti]

Hi @SatishSuray 

Validate these two KB:

1: Refer: KB3046235 Cannot create knowledge article in TEST after upgrade to Australia release 

Resolution

Steps to Resolve
1. Navigate to System Applications > All Available Applications > All.
2. Locate the Knowledge Center plugin. (yourinstance-now.com/now/app-manager/home/app/id/48e5dbcb9f6f1210ecf142a4ba0a1c84/v/31.9.11)

3. Select the option to Repair the plugin.
4. After the repair completes, validate by creating a new Knowledge article from SOW.

Note: Repairing the plugin restored the missing kb_interceptor page and its associated macroponent and routing configuration, enabling proper functionality.

2) Refer: KB3033278 "Page Not Found" Error When Creating a New Knowledge Article from the Knowledge List in Se... 

Resolution

Repair the Knowledge Center plugin to restore the missing kb_interceptor page:

1. Navigate to System Definition > Plugins.
2. Search for Knowledge Center (plugin ID: sn_km_center).
3. Open the plugin record.
4. Click the Repair button
5. Wait for the repair process to complete.
6. Verify the fix by navigating to Service Operations Workspace > Knowledge list and clicking New. The new article creation form should now appear.

Verification: After the repair, confirm that the kb_interceptor page is present in UI Builder (Now Experience Framework > UI Builder and search for kb_interceptor in Service Operations Workspace).