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Have issue when creating a KB article, after upgrade to AUS,

SatishSuray
Tera Contributor

Sunday

Have issue when creating a KB article, after upgrade to AUS, from legacy view it redirect to SOW.

SatishSuray_0-1784529807044.png

 

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SatishSuray
Tera Contributor
In response to Tanushree Maiti

yesterday

I can create kb from SOW after update/ repair the plugin, but could not able to create it from legacy,

steps followed

in navigator opened the KB article clicked all then it routing to SOW knowledge table.

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Dr Atul G- LNG
Tera Patron

yesterday

Hi @SatishSuray 

 

This is the expected behavior. Starting with the Austriala release, and previously enhanced in Zurich and later releases, ServiceNow introduced the new Knowledge Center module, which replaces the legacy Knowledge module. Going forward, users are recommended to use Knowledge Center instead.

 

https://youtu.be/jcaffNyY9VQ

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG

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Unboxing of Knowledge Center - With Demo
Unboxing of Knowledge Center - With Demo
youtu.be/jcaffNyY9VQ
Overview** The Knowledge Center is a tool within the ServiceNow AI Platform designed to improve how knowledge articles are created, managed, and optimized. It goes beyond a traditional knowledge base by offering insights, identifying gaps, and helping keep content accurate and relevant. **Key ...