How to manage plugin/application updates
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02-24-2025 06:20 AM
Dear Community
We are struggling to find a proper way to manage plugin/applications updates. As you are aware plugin/applications are receiving outside upgrades and patches new versions that you can install. Frist of all when you look for updates for the plugins we see a difference in the new application manager:
And the old application manager:
Not sure why that is but therefore we stick to the old application manager. We really struggle how to manage this because of the following:
- We are not sure which of these plugins will be updated during a upgrade, during our last upgrade to Xanadu we could see 138 plugins where updated in the logs but it unclear in this overview which ones.
- It is nearly impossible to combine this with an upgrade, we received that request because during an upgrade all processes are being tested so it would be ideal to include these plugin upgrades there. Downside of this is that your upgrade time will be huge because you would need to manually upgrade all these plugins first so that why we don't really want to combine that with an upgrade.
- We have not found a way to easily export this overview so that you see the plugin name and the release notes, we now perform this as a manual action. We need this overview with the release notes to inform product owners about this so that they can use this information after installation to test it.
- We performed an update of all plugins a couple of months before an upgrade but after the upgrade we already have a new list of more than 100 plugins so it feels impossible to keep track of this.
So this a bit of braindump on this topic, I would really love to hear feedback from the community how you are managing this process.
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yesterday
Be aware that with a recent update to Store, ServiceNow's Application Manager in the instance started showing updates for apps where the version is NOT compatible with your current version (example, you are on Yokohama and still App Manager shows update which is compatible with Zurich). This creates a mess in the Application Manager "Updates" section.
What I have noticed just today is that it changed again and it might be fixed, as today I stopped seeing there the "Zurich" only versions. SN Support told me that this is fixed in Zurich release already, but it might rather be that the fix comes also from the Store itself.
