Instance is offline

[NavyaMasapu]

Hi, my instance is also showing as offline, i was using it yesterday but today it states offline, i haven't received any maintenance warnings or similar either. can anyone assist?

[OlaN]

Hi,

PDI instances can go offline from time to time without any warnings, it's part of how it goes.

Usually they come up back online after a while, and sometimes after a day or so.

You can try to wake your instance up again, or in worst case, if it's not responding for several days, release your instance, and request a new one.

No official support is offered on PDIs, you should always backup your work if you need it to be available on long term.

[Dr Atul - LNG]

Hi @NavyaMasapu 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 1-2posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @NavyaMasapu ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

• Wait, it should come online after some time.
• If you get tired of waiting, release your instance and request a fresh installation. Notice, that all work that hasn't been backed up will be lost for good.