Resolved! PEM and CER Certificates
Is it ok to delete PEM and CER certificates on my instance that are set to Active=False?I have many certs that are not active and want to clean up...
Forum Posts
Service Portal
Hi Friends,There is a widget called as SC Popular Items. I am not able to locate it in my PDI, can anyone help me find that?
Resolved! PDI Offline
Hey, my PDI has been down for over two weeks now and has been saying it's been down for maintenance. Any help would be great!
Upgrade Notification
Hi All,How to send upgrade and patching notification to users to inform them in advance bout upgrades.Regards,Sri
Does fixes in Patch 0 applies to all?
Hello experts,I was able to see a PRB in the Washington release notes but it doesn't really specified what patch it is.Does it mean that the fix can be found in all patch?I was able to see the the fix for example in the Washington patch 0 of PDI.Does...
Developer Instance is offline
Hi, my instance (dev210187) has been offline from a week by populating a message "Developer instance is undergoing unscheduled maintenance", This is second time Iam facing this issue for the first time its automatically sorted in 3 days now again Iam...
AI search is not enabled
Hello Team,I have requested an AI search for my PDI about a week ago , but the status still shows that 'AI search is requested'. I need to know if ai search is no longer available for PDI and can only be used at customer instance?
Mid.version property in changing frequently
Hello, My instance version is - vancouver-07-06-2023__patch6-01-11-2024_01-22-2024_2201 while the property mid.version is changed to vancouver-07-06-2023__patch5-12-01-2023_12-11-2023_2006. The property is changing frequently. When upgraded it was s...
ATF - Submit a record producer(SP) step failing
Hi All,I'm trying a write test steps for simple "Report an Issue" catalog item in a digital service portal, and here are my test steps and test results. I have tried changing the timeout secs as well, but this is failing at "Submit a record producer(...
Cancel PoP Up dialog in take survey page
Hi Team I am want to do Similar kind of pop-up dialog box before submitting the survey. similar kind of pop-up dialog window is available for the cancel button in survey page. Description: I am triggering survey to the end user, I need pop up box bef...
Portal Widget Container Ignores the Width (Fixed/Fluid) Setting
I know about the 'Width' setting on a container for portals. We've used the setting on my customers portal to keep items from getting stretched out in certain areas. Recently the portals on our customer's instance have started to ignore this setting....
ITIL user automatic add in manager group
Hello everyone, whenever crate a new user if i will assign to ITIL role it will automatically add in Manager group.
Domain Separation
Can anyone help me with this Scenario?1.I have installed domain separation plugin(com.glide.domain.msp_extensions.installer) in my demo instance.2.I have created top domain as parent and ABC and XYZ as companies under Parent domain.3.Since the custom...
Assistance required with Custom M2M Tables in UI builder Related Lists
I am currently facing challenges in implementing custom Many-to-Many (M2M) tables in UI Builder related lists, particularly with the functionality of the "Add" button. I have created two M2M tables to establish relationships with a primary table and ...
Inbound Email Action to reject a Request is not working. Whereas the Approval Inbound Actions works
Hi All, End users was able to approving the requests without any error, but users are trying to reject the request its not working and logs also not sent to ServiceNow, Kindly help here! Regards,Jaya
