Post upgrade to Xanadu, on knowledge article when tried to approved it, approval state changes back to requested from approved automatically. This is happing only for knowledge article for other incident, problem, change approval is working properly....
Not really sure which Board this question goes to, but is there a way to get metrics from Visual Task Boards. I'm assigning tasks to my admins, but there's no way to show how many tasks are assigned to each admin. I'd like to try to keep the tasks ba...
can i get good information about development on servicenow?
Hi, Where can i get licensing information for utilizing the sn_incident_read and sn_incident_write roles?These roles have more restrictions than itil and i find them bit interesting for users who just want to solve incidents and should not have acces...
Hello Everyone, On ESC portal, I am unable to see the draft section under 'My Request' which contains the catalogs that are saved using 'Save as Draft' option. However, 'Save as Draft' is available on catalogs but when I click on 'View Drafts', it do...
Hello Everyone. Not sure if this is the right forum for this question but I'm hoping someone can direct me down the right path... I would like to refresh my DEV environment with a clone of Production as DEV got a bit messed up over the years. Howeve...
Hi all,I have an issue that I have a catalog item with taxonomy too, while redirecting from Employee Center, I am able to view this form. Now the requirement is the current catalog should be deactivated and but users clicking on this form link should...
I am trying to get access token in postman with OATUH2.0 with grant type client credentials, but it fails. I have given correct client id and password.
Pre-Upgrade PreparationRead the combined ServiceNow WDC to Yokohama release notes to understand new features, deprecations, and changes.Verify compatibility of custom applications, integrations, and plugins with the new version.Preview upgrade and A...
I have created widget on service portalin the body html template I have added few fields like caller, category, contact type, description and short description along with submit buttonif i click the submit button new tab should be open incident for...
Hi, my instance is also showing as offline, i was using it yesterday but today it states offline, i haven't received any maintenance warnings or similar either. can anyone assist?
unable to see "Agile Development" module in devloper instance of Vancouver version of service now. please help me to enable them as module on priority
Hi everyone,I'm experiencing an issue with the Problem Record page in ServiceNow. When I open the page, none of the System UI actions are working. Specifically:I cannot right-click on the grey area to get the option to save.I cannot access any of the...
Sbd Dashboard data is not Visible to users after update of UX component plugin,Also i have checked on ACL's,the users have access to the table and data.So what may restrict the users to read the data.Can anyone suggest.
After updating UX component plugin in both UAT and Prod, UI page view looks different in UAT and Prod.In ProdIn UATThis is the case after the update.May i know the specific plugin updated in Production,which is not updated in UAT.Also is possible to ...
