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Service Now Pro version

I work inside 17+ different service now instalations. I can use /stats.do on most to get the version but i also need to understand if they are running the pro version vs standard is there a help about or similar command i can use to derive this infor...

virtual agent

How to pass the variables inputs using cartjs in virtual agent so after submitting whatever the inputs i have provided that should show in my ritm record and i am working in scoped applicationbelow are the variables of the item    Spoiler    

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Virtual agent

How to pass/map the values to the variables in the ritm recordThere is a variables called requested_for,short_description and the values are getting in the variables section but the values are not mapping in the ritm record

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Resolved! Kb article opening Form view in esc portal

Hi All, When searchng Kb article in ESC page it is opening with bewlow Form view https://testdev.service-now.com/esc?id=form&table=kb_knowledge&sys_id=0c6980731bc0861051bc53901a4bcbb1  How to fix this issue , it should open kb aticle search page   

sukanta_123 by • Tera Contributor
  • 5301 Views
  • 13 replies
  • 0 helpfuls

Cloning environments

I need to clone my environments before updating to a new version of ServiceNow. Will ServiceNow perform the clone for me or do I need to do it?  Thanks!

kgalloway by • Tera Contributor
  • 1645 Views
  • 3 replies
  • 2 helpfuls

Resolved! Washington DC EOL date

Good afternoon,Forgive me if this has already been asked previously. I don't often use the community pages.What we are trying to find out is a date when Washington DC release becomes EOL. I have looked on the Snow websites as well as documentation an...

Justin_east by • Tera Contributor
  • 8274 Views
  • 7 replies
  • 5 helpfuls

Workflow design

Hi All, Good evening! I have designed  a catalog item form name is security access request for this i am strucked in understanding workflow could you please explain here: select request type is 5 typesunder first request this is the workflow given un...

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velkuruhari by • Tera Contributor
  • 841 Views
  • 2 replies
  • 0 helpfuls
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