Instance Unavailable message

[Faisal_CG]

Hi all,
I am getting this message on my instance (not a PDI). How long should I wait for this to be resolved?
If it doesn't get resolved, what should I do then?

[yashkamde]

Hello @Faisal_CG ,

I understand your concern, my PDI was offline for around 4–5 days at a stretch, and at times even when it came back it was running quite slow. From what I’ve seen, if the instance is showing as available, the best approach is to keep checking and trying every day. Usually it does come back online eventually, though the wait can be frustrating.

Note: I have recently seen an increased number of community posts regarding PDI waitlists. This suggests the issue may be related to ServiceNow's infrastructure capacity or instance availability on their side. In such cases, users must wait until additional resources become available and an instance is assigned.

If my response helped mark as helpful  and accept the solution.

[Dr Atul G- LNG]

Hi @Faisal_CG 

If this is not PDI, then what is it—a Lab instance? Please provide the details.

[Faisal_CG]

An enterprise or organization instance... Not a lab instance.

[Dr Atul G- LNG]

Hi @Faisal_CG 

Please log a new support case. However, are you sure it is not a PDI? I have never seen the org or Enterprise instance down like this before.