Interupted Servicenow PDI without warning

[RumenT]

Hello,

I recieved an email from Servicenow that they will reset my PDI on 10th April, so have downloaded my Batch with the Update sets that time. They did what they did, so when I logged in on the next day, In my instance nothing was changed ( that was strange ).

Yesterday (17th April) instantly I I have got logged out from my own PDI by the server error. Now I don't see any PDI in my personal developer portal , I have just a button "Request instance" and I am afraid to push it.  Unfortunately I did not douwnload my Update sets from 10th of April but I did a lot of work there, so currently I dont have access to my Batch...

How and with who I have to contact to restore my old PDI or just to download and send me my last Batch update set from my old PDI ? I have searched everywhere and I did not found any contact to complain.

Thank you!

[Dr Atul G- LNG · Accepted solution]

Hi @RumenT 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG]

Hi @RumenT 

Unfortunately, you can't retrieve the update set once a PDI has been reclaimed. Once it's reclaimed, there's no way to get it back.