Is there a way to import Patching etc. Changes created by ServiceNow into an instance?

jordanbelton · ‎04-16-2025

Hi all,

Our change manager has asked for improved visibility of the ServiceNow Upgrades and Patching.

Obviously, these are available from ServiceNow, but is there an easy or automated way to import them into our existing Prod instance so that they can be logged and managed with all of our other organisational changes?

Robert H · ‎04-16-2025

Hello @jordanbelton ,

While you cannot actually sync the Change Requests in the Now Support portal to your instance, you could forward their notifications about new Change Requests to your instance's email address (manually or via some rule), then create an Inbound Email Action or Flow that gets triggered by those forwarded emails, creates a new Change Request on your end and populates its description with the email contents, and maybe pre-populates a few other fields.

Regards,

Robert

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jordanbelton · ‎04-21-2025

Thanks Robert - while it's disappointing that these can't be synced (and thanks for confirming as well @Dr Atul G- LNG), this is a decent workaround and something I think I'll implement; cheers!

Robert H · ‎04-21-2025

Hello @jordanbelton ,

Thanks for the feedback. You can request this synchronization feature in ServiceNow's Idea Portal.

Regards,

Robert