Resolved! Servicenow instance upgrade steps
Hello All, Looking for steps and resources to follow for instance upgrade with details on skipped records etc. TIA
Forum Posts
Resolved! In what sequence batch update sets are previewed/committed
In what sequence batch update sets are previewed/committed
Copy Demand
Hi All, We are currently use Rome. In such version, I can find the function "Copy Project" but I can NOT find a "Copy Demand". Am I missing something? Is this functionality available at all? Thank you
Upgrade Best Practices - Reverting Skipped Files
Hi, I'm looking for some quick best practice guidance on the upgrade from Quebec to San Diego which we are currently working on. We have two sub instances ("Dev" and "Test") which we have already upgraded to San Diego. We are planning on upgrading ou...
Resolved! Skipped Records are ACL
Hi All, I have upgrade the instance to san diego patch 7 .I have 12 skipped records . which are ACLs . Now when i Compare them with the base system they have a difference in the operation field of the ACL . In base system the operation field have the...
Resolved! Upgrading and Cloning Instances in Parallel
Hi All, We've been working with ServiceNow since Geneva back in 2016 and have run 90% of upgrades and patching without the support of a Service partner and over the years we've worked on cutting down the timeframe to patch and upgrade and generally ...
What is plugin maintenance mode?
Hi. I refer to the plugin changes in the official docs to get knowledge to upgrade from SanDiego to Tokyo. However, there are places where I am not sure what the state is due to the changes in the plug-in It's in maintenance mode. What should be done...
Resolved! ServiceNow HealthScan Application
Hi,I've seen on ServiceNow's YouTube channel that there's a new product, HealthScan (https://www.youtube.com/watch?v=Ts5IvdiRZqo), which looks very attractive, especially since we have a small window to carry out platform upgrades each year. Does any...
Error Upgrading MID Server, Getting "MID upgrade is not supported on 32-bit host" on 64-Bit Host
Recently, I followed up on a few minor errors on a test instance after a patch update to Rome 9 and realized that the MID server was still on Rome 8. Looking at the log, I found that the MID server had failed its pre-upgrade check saying that the hos...
Resolved! 現在のインスタンスの削除の方法
現在無償インスタンスを使用して、ServiceNowの学習を実施しようとしています。 以前インスタンスは触っていたのですが、触ってから１０日以上経過してしまったため、Tokyoへのバージョンアップを実施の上、ログインしたのですが、Let's goと書かれたボタンを押下して先へ進むと、Hi, Systemと画面上部に書かれ、フィルターナビゲータもアプリケーションナビゲータもない画面に遷移します。 以前使用していた際は、フィルターナビゲータもアプリケーションナビゲータを使い、色々と構築を行っていたの...
Preparing our users for Next Experience
Hey folks, I work with two organizations who have many power users in ITBM, HRSD, ITSM, and some scoped apps using the native UI. I was introduced to ServiceNow right when they moved from UI15 to UI16 and the whole List v2 and List v3 debacle. ...
Resolved! Actual process steps ServiceNow does when applying patches
Ok, let me start by saying I know about these items. Available patches and hotfixes (servicenow.com)Patching and Upgrades Program | Release Cycle - Support and Troubleshooting (servicenow.com)Rome Patch 9 - Security Fixes - Release Notes (servicenow....
Servicenow Upgrades and customer success stories
This is a wide-open question but I have a client who is looking for other customers' progress made with our upgrades and how they are benefiting from it.. Could you share any notable success stories from y'alls experience so far? This can be about S...
Resolved! Plugin to open attachment in browser rather downloading it first.
Hi Can anyone help me with the plugin that we have to open attachment in browser rather downloading it first. We do have it in paris release. There must be some way. Thanks
Resolved! Has anyone else experienced long upgrade times when moving to San Diego?
My Team is working through the Upgrade process to San Diego. The upgrade time in our sub-production instances has increased around 6 hours for Rome to 36 hours for San Diego. We are worried that this will not be acceptable to our end users when we ...
