Hi All, I hope everybody doing good, recently we are upgraded to Vancouver version. In the ESC portal when ever we are trying to search with key it is giving the suggested results and after selection on of suggestion it is going to Record not found. ...
We have upgraded a clone of our PROD instance from Vancouver to Utah.In the skipped records list (Upgrade Details) we found a number of records we reviewed previously when we upgraded from San Diego to Vancouver.Is there any smart way to be able to l...
I noticed a Discuss and Follow button on the Incident and Change Request banner of the form after upgrading to Vancouver. Questions: Is this a new feature of Vancouver? What is the functionality of these buttons? Could someone point me to the docume...
24 * 7 SLA -14days In SLA correlation ID field is populated with change number- To be start Retroactively
I have a customer who is asking about their non-production instance and their storage space. The standard is 4 Terabytes, can it be more?
Our service portal search result when searching for a catalog item is yielding the view below, rather than taking into the normal service portal view.. Anyone else experiencing this issue? Wouldn't advise upgrading to Utah Patch 7 as this is a major ...
Hello All,Wanted to know why we run into issues after upgrading to newer version . For eg both Tokyo to Utah etc. or even Utha 6 to Utha 7 We are facing issues where many functionality are broken that is taking time to investigate that is leading t...
Finding the help you need is becoming increasingly more difficult. I am having a problem getting plugins to install. I click on the button to install them, and it goes into a processing queue to sit there at 0% and not install. And it doesn't matter ...
After upgrading to Utah we noticed that the "Date and time format" does not display out local setting. We contacted ServiceNow Support that told us its not possible to show it in our local date/time format. You an see the error on the picture: As a w...
Hi All, I need to limit access to a feature to 4 users. I want create a property and add the allowed userID or user sys id to the property, then check if user is in the property and set var isAccessAllowed to true. I need to do this in a service port...
Hi, I would like to know the steps, dependencies and best way to prepare the Prod instance.We will use Update sources to move the update sets and need to understand how to avoid any kind of errors while previewing them. Thanks,Meet M
Hello togetherThe following scenario: We have users with higher roles (admin) on lower instances (test, dev, sandbox) than on production. For example: Employee Max Mustermann has an "admin read" permission on our production and an "admin" permission ...
Hi Experts, Good Day!I will be upgrading my instance to Vancouver from Utah. What are the checklists I need to check/make after and before upgrade, so to check if instance is upgraded perfectly or not. Could you please assist me with the list. Thanks...
o You may not be able to activate a plugin because: ServiceNow software is often available for free on non-prod instances for evaluation. If the plugin doesn’t work on a prod instance, the plugin typically requires a subscription fee. To see if you...
