While going through the upgrade skips, I reverted one of the skips to base system - I want to undo this. I went back to the record and changed the resolution to Reviewed and Retained and clicked Apply Changes, but this did not undo it. The change is ...
My personal instance has been 'upgrading' from Paris to Rome for 4 days now. How long should it take? ALSO, how does one contact support for a personal instance for issues like this?
I'm trying to run an upgrade preview after cloning production in dev. It was working before but is not longer working. I added the dev URL to the system property "Remote instance record ID of a non-production instance to query upgrade duration estima...
Is there documentation or resource available that shows the family release roadmap beyond San Diego?
I wanted to understand, Since Users and Groups aren't captured in the update sets and if I create a report and share it with particular groups and users in lower environment so when I migrate that update set to other environment, how will the sharing...
Hello. After upgrading from the Kingston version to New York, the Post button that appeared for the Customer Response and Tech Notes fields in the Incident form is no longer visible. I have searched this Community site and followed steps provided in...
Hi, We are on ITSA. Is there any critical reasons why would upgrade to ITSM Pro? My understanding is that there is no difference between ITSA and ITSM Standard. Is this correct? Predictive Intelligence, Virtual Agent, are possible options we would u...
Hello, ServiceNow recommended set "Replace on upgrade" to true on Custom Updates table if OOTB script was changed It's a good way if it was done before an upgrade, but what should we do if an instance has already upgraded? I wonder if there is a diff...
We keep being sent to CORE Groups to get documentation. Does anyone know where we can go to download the Quebec IQ/OQ documentation, or summary docs, when ServiceNow has completed the upgrade?
Hello, I am only aware of upgrading my PDI in ServiceNow. I was curious to know what happens to the already committed UpdateSets(Configurations) when we upgrade the Development/TEST/Production instances. When the Upgrade is successful, will all the c...
Hello! I am a relatively new SNOW admin at my company and i'm working through the ITIL implementation currently. I am trying to come up with a standard on doing instance upgrades. How often do you upgrade your instance to the newest version? For inst...
When a version is end of life due to a new family release, how long after the new family is released do we have to upgrade our instances? The end of life communication is fairly vague and states the following: "In September, when we deliver the Now P...
Recently our both the non-production instances (Dev and Teat) were upgraded to Paris Patch 1 Hot Fix 5. Later I realized that Production instance cloning was not done before the non-production instance upgrade. I raised a case with ServiceNow technic...
We are planning to upgrade our instances from Madrid to Orlando once it is released. But I heard that it is always a good practice to upgrade the instance following n-1 . I mean a version older than the new one to be on safe side without any negative...
Hello, We just upgraded to Kingston and I want to use the new knowledge article template functionality. Kingston, Knowledge V3, Knowledge Management Advanced plugin There are 4 default templates and they are great, but I need to add fields to the tem...
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