Resolved! Is anyone receiving emails from devportalprod@service-now.com asking to release your PDI
I've been receiving email message from devportalprod@service-now.com asking to release my PDI.Is that a legitimate email? Thank you
Forum Posts
ServiceNow emailed me saying that I need to release my instance
I received an email from devportalprod@service-now.com telling me that I need to 'save my work and release my instance". If I do this will I be able to request a new instance and restore it with the old instance work? If so, how ? See email from dev...
Widget Configuration
Hello, I have a scenario that:When we submit ANY request behalf of the client (user ABC from XYZ company for test) you will get the SCS created! And request will be linked to this SCS record (so if you open case on classic UI you will find Request in...
Workflow Editor Submit Error in Vancouver Patch 2 Hot Fix 1
Hello All,I am getting the following error in both my PDIs when trying to edit existing workflow or create new workflow.This invariably means there is something wrong with the upgrade.Any help would be much appreciated.IMPORTANT NOTE: This issue is h...
Resolved! Please save your work and release the current instance by the end of next week.
How do I release my instance? Can I request a new instance when I figure out how to release me current instance? Thank you
Resolved! PDI not waking up
My PDI (dev183528) will not wake. I get prompt to report it.
Resolved! Date Picker does not work using Catalog UI Policy
In the Service Portal, we have a catalog item that uses a catalog ui policy to show a date field contingent on another field selection. When the date field becomes visible, clicking the calendar button does not generate the calendar pop-up. The catal...
flag true/false depending on two field value
Hello, I dont' kow if I write in correct location but I will try:I need some help for this: When the user field changes, we will check whether the customer has visited the store at least once during the previous week and made a purchase; in this case...
Report on incident to calculate how much time spent on ticket by assigned to of specific assignment
Hi,I have created custom field name "time" which is use to mention time how much time spent on incident.I need create a report on incident to calculate how much time spent on ticket per month by assigned to of specific assignment.please someone help ...
Need to update priority level based on users choice
I am trying to use the choice of my user to determine the priority level for the ticket that will be generated. However, the level is randomized. I am not sure why this is the case as i am able to use my user's choice to populate other fields. Please...
Resolved! Best practices for plugin upgrade from utah release to Vancouver release
Hi Team, Please suggest Best practices for plugin upgrade from utah release to Vancouver release(All the steps). Regards,Venkata.
Resolved! Plugin Installation - Stream Connect for Apache Kafka
Hi @Ankur Bawiskar & team, I am looking to install Stream Connect for Apache Kafka plugin (com.glide.hub.flow_trigger.kafka or com.glide.hub.action_step.kafka to activate Hermes messaging services based on below doc.https://docs.servicenow.com/bundl...
What to do to your sub-prod instances if you only receive a communication record for your prod?
Hello experts,We have received a communication record for our PROD instance regarding 3DES deprecation. We didn't received any for our sub-prod instances but upon reviewing the content of the communication record, it seems that we also need to apply ...
Flow designers are not allowing to activate it
Hi,I have deactivated some flow designers that are out of the box, I need to activate them back but those are not allowing me to activate them. Can any one help on this how to activate them back. Thanks
UI Builder
I have make few changes in UI builder and captured in update set, After those changes update set i moved to test instance but changes not reflecting in UI builder in test instance. Test instance version is different? is this reason not reflecting t...
