Resolved! Missing Upgrade Skipped List
Our Prod instance was automatically upgraded and now has a skip list of ~300 items. I've cloned this to our test system but now I cannot get to the Skipped List?
Forum Posts
Resolved! Patching and Upgrade Process/Activities
Hello. Our organization is new to ServiceNow. While we follow the recommended patching and/or upgrade activities, I am still wondering --- what are the exact deadlines for the next versions? are the schedules published like months ahead? if it is pub...
what is the difference between "Reviewed and Merged" and "Reviewed and Reverted" during version upgrade?
Dear All, I feel very confuse for between "Reviewed and Merged" and "Reviewed and Reverted" during version upgrade? System shows me there are no differences between base system and customised. Then i need to click "revert to base system" or "save Mer...
Self hosted upgrade database error
Hello everyone,We are trying to upgrade our self-hosted instance from Helsinki patch 3 to Jakarta patch 7. When upgrading we followed the documentation as provided on ServiceNow HI. Still, when the upgrade is trying to execute, we are getting some er...
Skipped records after Patch Update
Hello, We have recently updated our development instance with patch Istanbul patch 10 C. I've looked at the upgrade monitor and have few questions for you experts: 1) After the upgrade, we have been testing the functionality we had before the patch a...
Time Schedule of Upgrade
Hey guys,I'm preparing a migration from Helsinki to Istanbul. Our current configuration is the following: 3 SN environments4 developers, 2 testersOur instance is pretty new, so we don't have a lot of features built. I'm going through the ServiceNow c...
Upgrade Details "reviewd and merged" vs "reviewd and retained?
Hi,I'm do not realy get the difference between both Options. Could anyone please give me some example?Thank you!
Resolved! After resolving conflicts on a lower environment, what is the proper way to bring the conflict resolutions to the next environment?
After I resolve all conflicts in the Dev environment, and I go to upgrade Test, all of those conflicts will be there. Do my conflict resolutions in Dev get captured in an update set, that I'd move to Test? In Test, do I need to manually review ea...
Not able to create new acl in service now
I wanted to created new ACL in service now but when i went to ACL option its not showing me new icon to create the ACL.Can Someone help me in that?
Does cloning delete update sets in the target instance?
When we implemented ServiceNow 2 months ago, we did all our development work in our DEV instance and then cloned the DEV instance to Production. The marjority of the work was captured in update sets in DEV. Fast Forward to this week... SN appli...
Resolved! Will the patching cause an outage or service disruption?
Is there any outage or disruption when
How does Service now upgrades affect the custom applications created by the user? What are the issues faced?
I have a query related to Service now instance upgrade and how it impacts the custom applications created by the user?
Two instances vs three instaces model?
Hello,We are migrating to MSP solution in domain separation. For that we just purchased ServiceNow instances. We are given two instances. One as a "DEV" and another one as "PROD" instance. I find this very challenging to manage considering developm...
how to do sanity check for Snow instance???what is meaning Sanity Check..??
Hi every one,I am getting confuse how to do sanity check and how verify is any affect on discovery module after upgrade patchs.and aslo how to know how the probes identifying the CIs .Please suggest me the proper document or send me the snopshots.
Will cloning a prod instance over dev get rid of the plugins activated in dev?
We recently upgraded to Eureka. While testing in Dev, we activated some plugins to see what they were like. We want to clone our Prod instance over our Dev instance now that Prod has been upgraded and I was wondering if the plugins that were activate...
