When a version is end of life due to a new family release, how long after the new family is released do we have to upgrade our instances? The end of life communication is fairly vague and states the following: "In September, when we deliver the Now P...
Recently our both the non-production instances (Dev and Teat) were upgraded to Paris Patch 1 Hot Fix 5. Later I realized that Production instance cloning was not done before the non-production instance upgrade. I raised a case with ServiceNow technic...
We are planning to upgrade our instances from Madrid to Orlando once it is released. But I heard that it is always a good practice to upgrade the instance following n-1 . I mean a version older than the new one to be on safe side without any negative...
Hello, We just upgraded to Kingston and I want to use the new knowledge article template functionality. Kingston, Knowledge V3, Knowledge Management Advanced plugin There are 4 default templates and they are great, but I need to add fields to the tem...
Hi Community, We recently upgraded from Jakarta to London. Mid server upgrade failed with below message Aborting MID Server upgrade due to pre-upgrade check failure: Unable to download updates from install serve MID Server currently has 1 unresolved ...
Using Postman: attempting to query the dmn_demand table returns an empty result set. { "result": [] } Using the following Roles; the query returns data in the London version. If I add the "admin" role; Postman returns the requested dmn_demand tabl...
Hi, Recently upgrade a customer instance to EA New York from Kingston. Noticed that service_viewer was added and restricted read on service_offering. According to ServiceNow contact the service_viewer role is part of Service Owner Workspace. But we h...
We are upgrading from London to Madrid. We have an upgrade environment which is a clone of our production environment. I am going through the Skipped Changes to Review related list off the Upgrade History. Some of these changes I simply want to rever...
We are planning to migrate from Kingston to London. We currently have 3 Instances Dev, Test and Prod. Dev and Test have some ongoing activities. So we need to request a new sub-production instance to test the up-gradation activities. Needed help on h...
when i execute virtual agent debugging logs enable again automatically. Any way to disable permanently "dev53468.service-now.com"
Hi community! It looks like the upgrade doesn't consider the field "customer update" for skipping or overwriting customized oob objects. Rather than that, it is the field "replace on upgrade" on sys_xml that is considered for that matter. My question...
Hello All, We are trying to clone down a sub-instance from PROD. In one of our sub-instances, we have created a few test cases on ATF. 1. Is there a possibility to exclude this data while doing a system clone? 2. And also wanted to know if there will...
We are upgrading to London from Jakarta and need to know how to proceed after we have gone through all of the skipped records. The update set does not capture the once we have put in "Reviewed and retained". Does this mean that we have to go through ...
After we upgrade our instance to London, my admin account lost security_admin role. I would normally impersonate 'System Administrator' user and add this role to my account. But when i impersonate oob user 'System Administrator' am not able to see el...
Hello All, We have upgraded our Helsinki instance to Kingston. Now, OOTB CTI integration is not working properly, have checked and found some changes have been done from Istanbul release. Due to these changes, current URL is pointing to Incident form...