Issue with Copy/paste from Agent Workspace

Pragati3
Giga Contributor

‎03-03-2025 06:18 AM

After Xanadu Upgrade, while copying the content from list view and paste it to any file its comes with extra string -

" Press and hold Shift then press Enter to edit"

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10 REPLIES 10

Dr Atul G- LNG
Tera Patron

‎03-03-2025 01:02 PM

Hi @Pragati3 

Try to repair the Agent WS plugin.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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0 Helpfuls

Pragati3
Giga Contributor
In response to Dr Atul G- LNG

‎03-05-2025 05:26 AM

Hi Atul,

 

Thank you for your response!!

Can you please mention which plugin do we need to repair for this, i tried to install the latest update "CSM and FSM Configurable Workspace Foundation" but no luck.

 

Regards,

Pragati

0 Helpfuls

Dr Atul G- LNG
Tera Patron
In response to Pragati3

‎03-05-2025 08:01 AM

You are using Agent WS,, so need to update the same only.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************
0 Helpfuls

Pragati3
Giga Contributor
In response to Dr Atul G- LNG

‎03-05-2025 05:27 AM

Hi Atul,

 

Thank you for your response!!

Can you please mention which plugin do we need to repair for this, i tried to install the latest update "CSM and FSM Configurable Workspace Foundation" but no luck.

 

Regards,

Pragati

 

0 Helpfuls