Hello ServiceNow Community,
We’ve recently encountered a couple of issues that started happening after the latest ServiceNow update. Specifically, we’ve noticed the following problems:
Attachments Not Reflecting: When users create a service request and attach files, the attachments do not always appear in the ticket. This is causing significant issues as the attachments are often critical for processing the request.
Comments Not Syncing: We’ve also seen that comments added from the platform are not consistently reflected on the customer portal. This means that customers are sometimes unaware of updates or the completion of services.
Both of these issues seem to have started after the recent update. Has anyone else experienced similar problems? If so, were you able to identify the root cause or find a solution? We suspect that there could be a misconfiguration, potentially related to business rules or the way the update has impacted our current setup.
