Kb article opening Form view in esc portal

sukanta_123
Tera Contributor

Hi All,

 

When searchng Kb article in ESC page it is opening with bewlow Form view

 

https://testdev.service-now.com/esc?id=form&table=kb_knowledge&sys_id=0c6980731bc0861051bc53901a4bcb...

 

 

How to fix this issue , it should open kb aticle search page

 

 

 

  • KB
1 ACCEPTED SOLUTION

Hi @sukanta_123 when you use a route map, the URL will not change, but the article page will be displayed. Does the article display even though page url is form? your route map should look like this

HarishKM_0-1711688506361.png

 

 

if you want to change URL, then provide me the search source added under Portal

Regards
Harish

View solution in original post

13 REPLIES 13

Harish KM
Kilo Patron
Kilo Patron

Hi @sukanta_123 you can use route map and pass the correct page to redirect. You need to define which portal, from page(current page it is taking) route to ( page you want to use)

HarishKM_0-1711683306815.png

HarishKM_1-1711683364689.png

 

 

Regards
Harish

@Harish KM  I have changed but it is not working.

sukanta_123_0-1711684475872.png

 

Hi @sukanta_123 I think your portal should be esc portal not knowledge portal, since your searching in esc

Regards
Harish

@Harish KM  after changing still i am getting the form view of Kb article.

 

sukanta_123_0-1711685897601.pngsukanta_123_1-1711685940626.png