- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2024 08:09 PM
Hi All,
When searchng Kb article in ESC page it is opening with bewlow Form view
How to fix this issue , it should open kb aticle search page
Solved! Go to Solution.
- Labels:
-
KB

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2024 10:01 PM
Hi @sukanta_123 when you use a route map, the URL will not change, but the article page will be displayed. Does the article display even though page url is form? your route map should look like this
if you want to change URL, then provide me the search source added under Portal
Harish

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2024 08:36 PM
Hi @sukanta_123 you can use route map and pass the correct page to redirect. You need to define which portal, from page(current page it is taking) route to ( page you want to use)
Harish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2024 08:55 PM

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2024 09:06 PM
Hi @sukanta_123 I think your portal should be esc portal not knowledge portal, since your searching in esc
Harish
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-28-2024 09:19 PM