Kb article opening Form view in esc portal

sukanta_123 · ‎03-28-2024

Hi All,

When searchng Kb article in ESC page it is opening with bewlow Form view

https://testdev.service-now.com/esc?id=form&table=kb_knowledge&sys_id=0c6980731bc0861051bc53901a4bcb...

How to fix this issue , it should open kb aticle search page

Harish KM · ‎03-28-2024

Hi @sukanta_123 when you use a route map, the URL will not change, but the article page will be displayed. Does the article display even though page url is form? your route map should look like this

if you want to change URL, then provide me the search source added under Portal

Regards
Harish

View solution in original post

Harish KM · ‎03-28-2024

Hi @sukanta_123 Upon checking your route from page must be form not search.

Regards
Harish

sukanta_123 · ‎03-28-2024

@Harish KM Still it is opening in form view .

Harish KM · ‎03-28-2024

Hi @sukanta_123 can you let me know where exactly your clicking the article?

Regards
Harish

sukanta_123 · ‎03-28-2024

@Harish KM iam searching from ESC portal

Harish KM · ‎03-28-2024

Hi @sukanta_123 are you clicking the link from search drop down result or you click search icon?

Regards
Harish