Knowledge Base Article Web Source Code Formatting Bugs
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‎06-14-2024 11:53 AM
Does anyone know when the Knowledge Base "Source Code" editor issues will be fixed that remove an ending line tag even if you've typed it in over and over and over again? SN strips them out even if you remove all of the source code, save, and paste the corrected code back in, or you redo the code in an external application with the same result.
It'll be fixed, then when you save, SN converts it to this:
<li>Line here:
<ul class="a">
<li>Line here</li>
</ul>
</li>
Then you have to add the ending tag again, remove all of the extraneous code SN adds, save, and then it's right back in the incorrect state.
It's very time consuming to try and correct formatting code just to have SN strip it out again.
There have been good improvements to the KB functionality, but this isn't one of them and would like to know when it will be fixed.
Thank you.
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‎06-14-2024 03:25 PM
Have you made the ServiceNow technical support aware of this bug?
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