Knowledge record not found error

[Community Alums]

Hi All,

We have recently upgraded our instance to xanadu, after we upgrade our instance we got a strange issue like whenever we search knowledge article in global search it is giving knowledge record not found error. Can please help me resolve.

[danwaite]

Same issue here - does anyone have a solution?

[Community Alums]

@danwaite We have raised a vendor case for it. ServiceNow told that they will fix the bug in the upcoming upgrades and they are looking for workaround for it

[komal zatale1]

@Community Alums Did you find the solution?

[logitech]

Well it's been a couple months since this was reported, just went to Xanadu P4 last night and incurred this issue.  Seems like there isn't a solution/workaround yet.  Very disappointing 😡