Landing Page is Dashboard instead of Service Portal Page After Upgrade from Tokyo to Vancouver
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02-27-2024 11:44 AM
After Upgrade from Tokyo to Vancouver, when I logged in, I landed on the ServiceNow dashboard page. Prior to upgrade upon logging in we'd see a service portal page.
The url that we'd land on prior to the upgrade looked something like this
instance-name.servicenowservices.com/nav_to.do?uri=xxx
or
instance-name.servicenowservices.com/now/nav/ui/classic/params/target/xxx
After the upgrade the landing page upon logging on is
instance-name.servicenowservices.com/now/nav/ui/classic/params/target/%24pa_dashboards_overview.do%3Fsysparm_border%3Dtrue
I need help in finding out where to look in order to change this so that the landing page is back to what it use to be.
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02-27-2024 12:04 PM
Hi @Renee-17 ,
Please check the OOBscript include -->"SPEntrypage" in ServiceNow. Please check the versions of SPEntrypage script include got changed. If you see any changes please revert back to your previous versions.
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
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02-27-2024 12:41 PM
I'm still somewhat new to the ServiceNow platform. I believe I understand what your saying but not sure how to go about it. I see in upgrade history that a file starting with sys_script_include_xxxxx for the com.glide.service-portal plugin with target name SPEntryPage appears has one of the changes applied.
When I look at sys_script_include.list I see SPEntryPage, there are no versions listed.
How do I revert to the previous version of SPEntryPage Script Include?
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02-27-2024 12:46 PM
Hi @Renee-17 ,
Is there any instance that is not upgraded?
If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!
Thanks & Regards,
Sumanth Meda
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02-27-2024 01:27 PM
Yes. I did a compare between both the applied upgrade SPEntryPage in our dev instance and the one in our test instance, which had not been upgraded yet. There is only a difference of 2 lines, and neither of which appears that they would have effect on the outcome of the landing page if I used the test version. We upgraded from the Tokyo version to Vancouver. Are there any other places where a landing page could have been specified in the Tokyo version that could have been overwritten during the upgrade?