Live Message related errors

[KritiSrivastava]

Few of our users are seeing errors when working on instance. It is related to live_message. I also checked ACLs, not sure what has to be modified to resolve this. Or if there is some system property. 

The error message is "Part of the query on live_message has been ignored because of read security rules on live_message.chat_message & Part of the query on live_message has been ignored because of read security rules on live_message.state".

Please help..

[Thomas G]

I got this answer from ServiceNow Support that seems to work here:

This error message can be hidden by setting below property -
Name : glide.db.encoded_query.field_acl_error_msg
Type : true | false
Value: false

Best regards
Thomas

[Victor Ogrizko]

Hello, Thomas!

Any extra info from SN - Is it bug or intended?

[Thomas G]

Hello Victor,

Unfortunately no addtional info from SN.

Best regards
Thomas

[Christy Morris]

Afternoon - we just started to see this after upgrading to vancouver-07-06-2023__patch7-hotfix3b.  Should that sys_prop you listed above (glide.db.encoded_query.field_acl_error_msg) be something in the system already or do we need to create it?

[Thomas G]

Hi,Christy

In my case I had to create it.

Best regards
Thomas