My PDI instance is not coming up since yesterday

[ghimanshu77]

even though I gave been logging every day and doing some or other activity on it...  why its not waking up ..have refreshed the instance multiple times....

Is there any maintenance activity going on for PDIs?

Regards,

Himanshu

[Dr Atul G- LNG]

Hi @ghimanshu77 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[AndersBGS]

Hi @ghimanshu77 

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online again after some time.
•  If you get tired of waiting. Release your instance and request a fresh installation. Note! Any work that hasn’t been backed up will be list for good.

[ghimanshu77]

Its been more than 3 days now... it has not come up yet... Its very annoying as I have stored some of the work in the form of update sets... but not everything... its an important instance for me...

[Dr Atul G- LNG]

Hi @ghimanshu77 

Better release the instance; there is no purpose to wait more.