Need assistance for my Personal Instance not being available

[coelhon6]

Hello Everyone,

Can someone assist me with this issue and confirm whether this issue is from Service Now end , and what needs to be done in this scenario, as its almost more than a week this issue persist.

My Personal Instance shows its offline and top of the screen there is message which states 

Developer instance is undergoing unscheduled maintenance.

Kindly provide your inputs .

Thank you guys 🙂

[AndersBGS]

Hi @coelhon6 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

1. wait - nobody can tell you how long it will take
2. if you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Mark Roethof]

Hi there,

You probably already know that there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made. Though posting your question here... will have zero effect.

I have already mentioned it to the Community team to make this somehow more visible, so posting questions like these can be prevented since no one can help anyway.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly without any notice drop. So always backup your work.

[Sofiane2023]

Can we say that when we have this message 'Developer Instance is undergoing unscheduled maintenance.  Get Notified when your PDI is available' we may never get notified that the PDI is back?

If this is the case SN must modify the message to avoid misleading the developers.

Thanks

Sofiane

[Mark Roethof]

Yes.