Incident fields have become read only after upgrading our Non production environment to Australia

[Jack Curtis]

Hi All,

Hoping you can help. Since upgrading to Australia Patch 2 on our Non prod instance, most of our available fields have become read only.  Below are 2 examples from our Dev and Prod instances. 

Has this happened to anyone else and does anyone have an idea why this may happen? Hoping to get ahead of this before our Prod upgrade as it will cause chaos with our Service desk teams. 

[Tanushree Maiti]

Hi @Jack Curtis 

Just Repair following plugin and try to check in Incognito/InPrivate browser once.

• Incident Management - Core (com.snc.incident_management).
• Incident Management - Major Incident Management (com.snc.incident.mim)

[Jack Curtis]

Thanks, ive repaired both plugins and it hasnt helped. I know there was some changes to read only rules in the Australia release, not sure if that may cause it. 

[Jack Curtis · Accepted solution]

Looks like this was fixed by deactivating the ACL  /sys_security_acl.do?sys_id=9994c687ffe47210549fffffffffff30.