New Call function in Service Desk and Washington release

BM8
Tera Contributor

‎06-11-2024 08:24 AM

Hello

Is the New Call function under Service Desk being removed with the Washington release?  

 

BM8_0-1718119422591.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2024 11:03 PM

Hi @BM8 

 

I guess it has been long back

 

https://youtu.be/dzvZC552B1Y

 

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Dr. Atul G. - Learn N Grow Together
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BM8
Tera Contributor
In response to Dr Atul G- LNG

‎06-19-2024 06:50 AM

Hello

It doesn't answer my question "Is the New Call function being removed in the Washington release?" 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to BM8

‎06-19-2024 11:16 PM

Hi @BM8 

Not 100% sure, as far as I know it was done before D.C. Release.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-19-2024 11:17 PM

To get confirmation, you can log a Now Support Ticket.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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