Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

New Call function in Service Desk and Washington release

BM8
Tera Contributor

‎06-11-2024 08:24 AM

Hello

Is the New Call function under Service Desk being removed with the Washington release?  

 

BM8_0-1718119422591.png

 

0 Helpfuls
  • 445 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-11-2024 11:03 PM

Hi @BM8 

 

I guess it has been long back

 

https://youtu.be/dzvZC552B1Y

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

BM8
Tera Contributor
In response to Dr Atul G- LNG

‎06-19-2024 06:50 AM

Hello

It doesn't answer my question "Is the New Call function being removed in the Washington release?" 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to BM8

‎06-19-2024 11:16 PM

Hi @BM8 

Not 100% sure, as far as I know it was done before D.C. Release.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-19-2024 11:17 PM

To get confirmation, you can log a Now Support Ticket.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls