Not able to create new acl in service now

[s_kumar]

I wanted to created new   ACL in service now but when i went to ACL option its not showing me new icon to create the ACL.

Can Someone help me in that?

[rajmasurkar]

Hi Sandeep,

You need to check Elevated Roles true to create a new or edit an existing ACL.

Raj

[Mihir Mohanta]

Turn on the security admin privilege by clicking on the lock icon on the header.

Then you can able to create new ACL.

Thanks,

Mihir

[Mike Stockman1]

I get the same issue on my dev instance where I have selected elevated privileges, and the new button is there, but when i press it, it says :

"Action not authorized". Then the 'New' button goes away.   BTW - I'm on Helsinki (banner is wrong - I can fix that ).

[Pradeep Sharma]

Hi Mike,

Security_admin is granted is for session specific privileges.

Can you please try to logout and login again and check security_admin checkbox and try once.