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Now Support Integration to my Instance for upgrade notifications

Lx
Tera Contributor

4 hours ago

Is there an elegant way of receiving ServiceNow Support Hot Fix Updates; Maintenance Windows notifications directly within my instance . Ideally I'd want a Change raised for each.

 

The only method so far is to use an inbound action and this is not a particularly elegant route as to populate a minimum change dataset.

 

An integration or setting would be most useful ideally.

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Dr Atul G- LNG
Tera Patron
Tera Patron

4 hours ago

Hi @Lx 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999157

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547254

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Ankur Bawiskar
Tera Patron
Tera Patron

2 hours ago

@Lx 

there is nothing OOTB available for this.

You need to login to Now Support for this.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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