Hi fknell, hi Maiti,
I have the same proplem as John H1.
I am assigned all the correct roles, but I am not able to make some members NS admin, while I am able to edit that role assignement for others.
What is the prerequisite for someone to be "NS Admin"?
The person I want to make "NS Admin" already is "Impact Admin"...
The step-by-step explanation by Maiti does not help, we know how to move and maintain the data in ServiceNow since years. But there seems to be a prerequisite or missing config that will removes the grey-out on the NS Admin field to be active.
