one activity inside playbook is not working

[suresh kaliappa]

Hi All,

In ServiceNow playbook. We used Create Task activity. but issue is in dev instance it is working fine. but the same conditions defined in QA instance and no other changes was made. I see all condition and automation activities was same in dev and QA. but in QA the record was getting created directly in Task table. whereas in dev the record was created in parent task table record. so what might be the issue? This is getting confusions. 

note: Post australia upgrade this was happening. 

[Vishal Jaswal]

Hello @suresh kaliappa 

Please ensure the playbook is being triggered the same way in QA as it is in Dev.

My recommendation would be to create a dummy playbook and include "Create Task activity" as a second or last step just to find out it is working in both Dev and QA. If it is, then maybe you wanna duplicate your original playbook, delete "Create Task activity" and then add it again.