OOTB update version missing in ESC portal

Lokesh Pandey
Tera Contributor

‎01-15-2024 10:17 PM

Hi,

I'm trying to revert a heavily customized ESC portal back to OOTB configurations. I'm encountering a strange issue in doing so. When I check the update version on the portal record and it's referenced records in the version related lists, I can see that the OOTB version is missing in many of the records. What could have caused this issue? Also, is it possible that someone may have wiped out the OOTB update version of  the record? 

In addition, can I also know what's the best way to revert the entire ESC portal(Pro version) back to OOTB. Can servicenow help me with this if I raise a high ticket?

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11 REPLIES 11

Mark Roethof
Tera Patron
Tera Patron
In response to Lokesh Pandey

‎01-19-2024 09:28 AM

That you should be able to see in your customer updates.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-16-2024 03:15 AM

Hi @Lokesh Pandey 

 

May be HI support case will work here. 

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