PDF export and report misalignment issue after Zurich upgrade

[Baskarank]

After the Zurich upgrade, users are experiencing issues with scheduled and manual report exports. When exporting the report  my report as a PDF, the export fails with the error “Export Failed”, and the report data appears misaligned.

The issue occurs in the  my instance and affects reports containing pivot tables and grouped data. Similar reports were exporting successfully before the upgrade.

[Dr Atul G- LNG]

Hi @Baskarank 

Look like known issue

https://www.servicenow.com/docs/bundle/zurich-release-notes/page/release-notes/quality/zurich-all-ot...

Check under reporting section.

Also log a now support case as well.

[Baskarank]

shows an "Export Visualization" dialog with an error message "Export Failed. Please contact system administrator." how to fix this issue? please find a attachment

[Dr Atul G- LNG]

Hi @Baskarank 

1. Try repairing the plugin and then test it again.

2. Check if anyone else is able to export it — if they can, it’s likely an access-related issue.

What type of reports are you trying to export.

https://www.servicenow.com/community/platform-analytics-forum/unable-to-export-data-visualization-in...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2302210

[Ankur Bawiskar]

@Baskarank 

if you are sure this issue started coming after upgrade and nothing has changed then please raise a case with ServiceNow.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏