PDI Offline for 4 Days — Infrastructure Maintenance and 500 Internal Server Error

abangjackson414 · Tuesday

My PDI has been offline for 4 days now. I want to find out if this is a general issue

Sandesh Powar · Tuesday

Yes, based on recent ServiceNow Community discussions, this appears to be a wider PDI infrastructure issue affecting multiple developers.

The ServiceNow Community team has shared clarification from the PDI team that new software installations across the PDI server infrastructure have temporarily caused several instances to go offline. The affected instances will remain unavailable until those installations are completed.

ServiceNow's PDI documentation also explains that instances may become unavailable during infrastructure maintenance.

Since your PDI has been offline for four days, I would recommend waiting for the PDI team's infrastructure work to complete. Unfortunately, there is no confirmed recovery timeline for your particular instance.

Hopefully, your PDI will be restored soon without losing your existing work.
Hope this helps! If this resolves your issue, please mark the response as helpful and accept it as the solution.

Regards,
Sandesh Powar
ServiceNow Rising Star

Sandesh Powar · Thursday

Hi @abangjackson414 ,Please let me know if it worked or if you are facing any issues. Your feedback would be appreciated.

Hope this helps! If this resolves your issue, please mark the response as helpful and accept it as the solution.
Thanks!

Regards,
Sandesh Powar
ServiceNow Rising Star

SohamTipnis · Tuesday

Hi @abangjackson414,

This is an offical answer from ServiceNow, you can refer for your current situation as well.

If you find my answer useful, please mark it as Helpful and Correct. ‌‌😊

Regards,
Soham Tipnis
ServiceNow Developer || Technical Consultant
LinkedIn: www.linkedin.com/in/sohamtipnis10