Personalize form option is not coming after Zurich upgrade

AmanPratapS7233 · Friday

Hi All,

We have recently upgraded our instance to Zurich but, we observe that "Personalize form" option is not coming in the Service Operations Workspace whereas, it was there before the upgrade.

To check it, go to SOW and open any incident record, go to details tab and click on the 3 dots. The option used to come there which is not present after the upgrade.

Any insights into this would be useful to me.

Thanks

Dr Atul G- LNG · Friday

Hi @AmanPratapS7233

Try repairing the SOW plugin once—it might also need to be updated.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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AmanPratapS7233 · Friday

Hi @Dr Atul G- LNG ,

Thanks for the reply. What do exactly mean by repairing the plugin ?

Any screenshots or examples would help me.

Dr Atul G- LNG · Friday

Hi @AmanPratapS7233

https://devXXXX.service-now.com/now/app-manager/home/app/id/d60ef8120c627010f877468eabd9762d/v/9.0.4

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

AmanPratapS7233 · Friday

Repair/Updating the plugins did not helped.