Personalize form option is not coming after Zurich upgrade

AmanPratapS7233 · 2 weeks ago

Hi All,

We have recently upgraded our instance to Zurich but, we observe that "Personalize form" option is not coming in the Service Operations Workspace whereas, it was there before the upgrade.

To check it, go to SOW and open any incident record, go to details tab and click on the 3 dots. The option used to come there which is not present after the upgrade.

Any insights into this would be useful to me.

Thanks

Dr Atul G- LNG · 2 weeks ago

Opps... then log a case to Now Support mate.

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Ankur Bawiskar · 2 weeks ago

@AmanPratapS7233

If after repairing the plugin it doesn't work, then raise a case with ServiceNow since it started behaving post upgrade.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

Tanushree Maiti · 2 weeks ago

Hi @AmanPratapS7233

1. Try in incognito/InPrivate browser. Upgrades sometimes require a cache clear to load new UI configurations properly.

2. If 1st step , not working, Repair Plugin: Service Operations Workspace for ITSM

3. If 2nd step not working, Check the glide.ui.personalize_form system property to ensure it is set to true.

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
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Tanushree Maiti
ServiceNow Technical Architect
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