Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Policy Exception getting closed before Valid To Date

AshwinP10418460
Tera Contributor

We are using GRC: Policy and Compliance  Version : 19.1.1

Plugin details says that they have FIX :

  • Policy exception should be closed after valid to date

But still our case Policy exception are closing before Valid To date.

Can anyone help with it.

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

HI @AshwinP10418460 

 

Try to repair the plugin once.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hello Atul,

Flow designer is showing closing the Policy exception after 80 % complete of Valid to date, is this correct?

AshwinP10418460_0-1740578773495.png

 

Hello Atul,

 

This is OOTB workflow. There any patch for this issue correction?

Current in flow designer --> Policy Exception flow is showing 80% completion of Valid To date, will close the Policy Exception, see below:

 

AshwinP10418460_0-1740578958056.png