Portal Widget Container Ignores the Width (Fixed/Fluid) Setting

Community Alums
Not applicable

I know about the 'Width' setting on a container for portals. We've used the setting on my customers portal to keep items from getting stretched out in certain areas.

 

Recently the portals on our customer's instance have started to ignore this setting. For example, we have containers that are set to fixed but they stretch out on the page regardless of screen size. Weirdly, it behaves as expected on the page designer, it only gets stretched on the actual portal. This happens to customer portals and out of the box portals, such as the ESC that are not being used so it seems like a system issue. 

 

We believe it might have occurred with an upgrade from ServiceNow but we also can't duplicate the issue in different versions of a PDI and we don't know of a system setting that might be affecting this. Has anyone else experienced something similar to this?

 

Page Designer View:

CoreySB_0-1709847217758.png

Settings:

CoreySB_1-1709847265552.png

 

Portal View: 

CoreySB_2-1709847296096.png

 

2 REPLIES 2

Sumanth16
Kilo Patron

Hi @Community Alums ,

 

 

open container of home page.

You can add css to the container itself. Click the container and the click the pencil icon

 

Sumanth16_0-1709851165142.png

 

 

Give it a custom class

 

Sumanth16_1-1709851165148.png

 

 

And add this class to the page specific css

 

Sumanth16_2-1709851165149.png

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regards,

Sumanth Meda

Community Alums
Not applicable

Thanks for the tip! Its a good work around for the time being. Not sure they would want to manage every page individually like that long term but it does provide an option since its not working OOB as intended.