Tiles on user experience analytics are gone

Rafael Pinto
Tera Contributor

3 weeks ago

Hello. Before upgrading a customer's instance to the Yokohama version, the user experience analytics page had these tiles at the top, showing, in the example below, active unique users, sessions and average sessions per user.

 

RafaelPinto_0-1768488422987.png

 

After the version upgrade, these tile are gone. Is this an OOB expected behavior, or is there somewhere in the platform where I can change some setting/property in order to show these tiles again?

Thanks.

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AnkaRaoB
Mega Guru

2 weeks ago

After upgrading to Yokohama, the UX Analytics Overview page no longer shows the summary tiles for active users and sessions. This is expected behavior. ServiceNow removed these tiles as part of a platform redesign and they cannot be re-enabled via configuration. The metrics are still available through UX Analytics dashboards or can be recreated using custom reports if needed.

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