Hi @webnegocios
To learn, ITSM, the best is to get some knowledge of ITIL processes and practices. Once you do that then easy to start with ITSM.
You can follow my playlist:
https://www.youtube.com/playlist?list=PLi0Ik1xCDEbI5I5ZtWUimuRa-8jJQMc-Y
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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