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Resolved! migration to Cloud Encryption:

Hi all,As ServiceNow is migrating from database to cloud encryption, How do I procure the "Data at Rest Encryption Transition" SKU (requires active Database Encryption entitlement) by December 31, 2024, Please give a step by step process.Thank You,

Abishek1998 by Tera Contributor
  • 1242 Views
  • 1 replies
  • 0 helpfuls

Email client

This is an incident form  there is no email client template for incident but those To and cc are getting populated I dont want to create a email client template if we create email client template then it will work but i want to update the existing co...

RaviSanker542_0-1731689884184.png RaviSanker542_2-1731689982586.png
Community Alums by Community Alums  
  • 492 Views
  • 1 replies
  • 0 helpfuls

Resolved! Google Chrome will not allow copying from fields

Two days ago, i logged into Service Now, using Chrome  Version 131.0.6778.70 (Official Build) (64-bit) and discovered, I was no longer able to copy from the RITM/SCTASK/INC. We discovered that this issue was not isolated,  as several, on my credentia...

CISAtrained by Tera Contributor
  • 2155 Views
  • 2 replies
  • 1 helpfuls

Resolved! ACL issue in Xanadu

Does anyone noticed an ACL issue after Xanadu version installation?  ITIL user is not able to view the sys_user table information. it's available only for Admin users. Business users also not able to view their user profile information.  

surajsukuma by Tera Contributor
  • 2157 Views
  • 4 replies
  • 2 helpfuls

Upcoming Xanadu release

Hi Everyone,As Xanadu is now available we are planning to get it into our test instances. I have been through the documentation and the videos, noted many of the new features. However as we run a very customised environment with applications, API and...

Justin_east by Tera Contributor
  • 997 Views
  • 1 replies
  • 0 helpfuls
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