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Query regarding exam

SparshiJ
Tera Contributor

‎01-19-2026 12:59 AM

Urgent help needed! I have scheduled my csa and cad exam offline but due to some unavoidable reason I am not able to go offline can I reschedule it online please let me know if it is possible & also tell me the procedure to reschedule 

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Mohammed8
Tera Sage

‎01-19-2026 01:42 PM - edited ‎01-19-2026 01:42 PM

Hi @SparshiJ 

According to this , you need to raise case if you want to change mode of exam:

https://www.servicenow.com/services/training-and-certification/journey/#/lessons/W1y88c9qBAvYhL8OS-Q...

 

Mohammed8_0-1768858902086.png

 

Regards,

Mohammed Zakir

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AnkaRaoB
Giga Guru

‎01-23-2026 03:32 AM

ServiceNow CSA / CAD Exam Rescheduling Guide (Offline to Online)

Purpose

This document explains whether and how a scheduled offline (test-center) ServiceNow CSA or CAD exam can be rescheduled to an online (OnVUE) exam, including eligibility conditions, step-by-step procedure, and escalation guidance.

Summary (Key Points)

  • ✔️ Rescheduling from offline to online is allowed by Pearson VUE

  • ⏰ Rescheduling must be completed at least 24 hours before the scheduled exam time

  • ❌ If the exam is within 24 hours, rescheduling is generally not permitted

  • 🔁 All rescheduling is done through Pearson VUE (not ServiceNow directly)

Eligibility Criteria

You can reschedule your exam if all of the following are true:

  • The exam is booked through Pearson VUE

  • The scheduled exam time is more than 24 hours away

  • The exam status is not locked or already in progress

If these conditions are met, you may change:

  • Exam date/time

  • Exam delivery mode (Test Center → Online Proctored (OnVUE))

Step-by-Step Rescheduling Procedure

Step 1: Log in to Pearson VUE

  • Access the Pearson VUE portal used to book the ServiceNow exam

  • Sign in using the same account credentials

Step 2: Navigate to Scheduled Exams

  • Select My Exams or View Exams

  • Locate the scheduled CSA or CAD exam

Step 3: Select Reschedule

  • Click Reschedule next to the exam

  • If the option is not visible, the exam is likely within the 24-hour cutoff

Step 4: Change Exam Delivery Mode

  • Choose Online Proctored (OnVUE) instead of Test Center

  • Select a new date and time (subject to availability)

Step 5: Confirm Changes

  • Review updated exam details

  • Submit the reschedule request

  • A confirmation email will be sent upon successful completion

If the Exam Is Within 24 Hours

Official Policy

  • Pearson VUE does not allow rescheduling within 24 hours of the exam time

  • Fees are typically forfeited

  • ServiceNow generally does not override Pearson VUE policy

Last-Resort Option (Not Guaranteed)

If you are facing an unavoidable emergency:

  1. Contact Pearson VUE Support immediately

  2. Explain the situation clearly and politely

  3. Request a one-time exception

Approval depends on factors such as:

  • Nature of the emergency

  • Timing of the request (before exam start time)

  • Candidate rescheduling history

Online (OnVUE) Exam Readiness Checklist

Before switching to an online exam, ensure the following:

  • Laptop or desktop computer (no tablets or phones)

  • Stable internet connection

  • Working webcam and microphone

  • Quiet, private room

  • Clean desk (no notes or extra devices)

  • Completion of the OnVUE system test in advance

Conclusion

Rescheduling a ServiceNow CSA or CAD exam from offline to online is possible and straightforward if done at least 24 hours before the exam via Pearson VUE. Candidates within the 24-hour window should immediately contact Pearson VUE support, understanding that exceptions are rare and not guaranteed.

 

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