Since upgrading to Zurich, our non-IT managers can no longer see their subordinate's tickets in Service Portal. Any suggestions on how to restore this?
When you say tickets are you talking about incidents and requests? If so how were they seeing them before the upgrade as that is not out of the box functionality. Did you revert any ACL/Business rules to out of the box when you upgraded?
I understand that they were able to see them pre-upgrade. I am in my first two weeks here and am still learning the ropes. I was unaware that it was not OOB. I will check about the business rules. Thank you.
