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Tuesday
I have a PDI that I've kept live and kept upgrading. Since Australia, Quotes no longer display properly. Other people in my organization who are also using the SOMT modules are having the same issues. I tried installing the patches to Australia today as well as upgrading all the modules I have installed, but this didn't fix the issue.
Here is my list of installed modules:
'sn_install_base', 'sn_l2c_core', 'sn_pss_core', 'sn_lead_mgmt', 'sn_opty_mgmt', 'sn_quote_mgmt', 'sn_om_tmt', 'sn_som_clm', 'sn_cwf_wrkspc', 'sn_prd_config_ui', 'sn_csm_price_mtrx', 'sn_order_case', 'sn_sales_agmt_wf', 'sn_ga_exp', 'sn_crm_sequence', 'sn_sales_forecast', 'sn_sales_territory', 'sn_l2c_cust_flows', 'sn_l2c_cockpit', 'sn_case_line', 'sn_ib_chars', 'sn_csm_rma_case', 'sn_prm', 'sn_prd_pm_portal', 'sn_prd_pm_ra', 'sn_billing_account'
and attached is a screenshot of how Quotes are currently displaying.
Anyone else having this issue?
Solved! Go to Solution.
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3 hours ago
No, this was on a personal development instance (PDI). The issue was that since the Australia release, an additional module needs to be installed for quotes to show properly. Adding `sn_quote_mgmt_core` to the list in addtion to the
sn_quote_mgmt
already in there fixed the issue.
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Wednesday
Is this also on your company's instance? Then log a case with NowSupport so they can fix it. If this happened because of the upgrade, they broke something.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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3 hours ago
No, this was on a personal development instance (PDI). The issue was that since the Australia release, an additional module needs to be installed for quotes to show properly. Adding `sn_quote_mgmt_core` to the list in addtion to the
sn_quote_mgmt
already in there fixed the issue.
