Sentiment analysis fields not showing

[jmariscalal]

Hello Community, 

I am in a paid instance where I have set up an LLM model to analyze the ticket sentiment following this guide

Everything is working as expected but the Sentiment analysis fields. Following the guide I should see: Current sentiment and Sentiment over time fields. However on the Layout I can only see "Sentiment". After that I have followed this other guide. But this did not solve my issue. Let me show you how I am seeing it:

As you can see I am seeing the RAW record instead of the UI elements. Anyone Knows what might be happening?

Thank you,

Kind Regards.

[jmariscalal]

Thank you for your reply,

Before continue, I would like to ask you if this LLM sentiment analysis model can be used for the ITSM module (requests, incident). Because all the documentation I find is about the CM module (Cases - CS)

Thank you,

Kind Regards.