ServiceNow Patching VTBs

[Brad Warman]

Hi all,

Every time ServiceNow schedule a patch we get a VTB created automatically in our instance. Is there a way to set who the owner of that VTB should be and who should be group members? The owner seems to be set at random and I can't find how to set it to a particular user for each new VTB that is spawned by the patching program.

Cheers,

Brad

[Peter Bodelier · Accepted solution]

Hi @Brad Warman,

You can set glide.upgrade_center.task_board.owner and glide.upgrade_center.task_board.members system properties, with the sys_id's of the users you want to use.

[Roy Wallimann]

Hi Peter

I tried it with the sys_id but it didn't work. I created a case on Now Support and they told me that User ID (user_name) must be set instead of sys_id. Just for your information :-).

Regards,

Roy

[Brad Warman]

Excellent, thanks Peter.