slow running UI Action After upgrade to Vancouver

[maryam7]

Hi All, 

When a user goes to the Guest Relations list view they may want to assign some of the cases to a specific user so they can click on the list to highlight some of the users. Once that is done they can click on the "Bulk assignment" button.

On live the load is instant (Utah), but takes about 7 minutes to load on test/dev (Vancouver).

[Mark Manders]

Can you share the code you are using in that action?

It can very well be that you are loading all of the data into the modal, which could be a lot. Did you make a clone before upgrading? And did nothing change on the code you are using? 

[maryam7]

Thanks Mark for respond , I raise incident in servicenow . I did not upgrading,  I can not answer the question. 

[Mark Manders]

You can check on the code behind the ui action and what it is collecting. I had this on a custom workspace once, where it was loading all data (all 150.000 users), all groups (500+) and (because of the reference qualifier on the users) all sys_user_grmember records. It's just weird that your upgraded instance handles it differently than your production. Make sure to tell Support about the difference in version if the code is still the same. If the UI action is custom, it really depends on the agent handling it, if they are even going to look at it. When emphasizing that it is due to the upgrade (so they changed something), they have to take a look.