Has anyone else run into this after upgrading to Australia Patch 2?
- com.snc.process_flow.reporting.level is now forced to BASIC in production
- Setting it to FULL automatically reverts back
- New flow executions only capture runtime state + duration (no step details) [support.se...icenow.com]
This is a deliberate platform change for performance, not a bug.
🚨 Concern
This creates a real challenge for:
- Debugging flow failures
- Root cause analysis
- Audit / SOX evidence requirements (no input/output or step-level visibility)
If a flow runs at BASIC, the detailed execution data is permanently lost.
⚠️ Workaround isn’t scalable
- Only option is enabling FULL reporting per flow
- Requires knowing what will fail ahead of time
- Not realistic for large environments or integrations
❓ Questions for the community
- How are you handling audit/compliance needs with this limitation?
- Are you enabling FULL on all critical flows? Automating it somehow?
- Has anyone pushed back successfully with ServiceNow?
