task validation sucessful but in menu it showing failed task?

[SAMITHK]

• I had compete the task validation successful but in menu it is showing failed task what should i do

[GlideFather]

ahoy @SAMITHK,

it seems like your task was initially not accepted, then you might have done some steps to get it validated correctly but the status was not updated.

You can refresh the page, or go to previous/next step and return to have it refreshed.

If this is not updated, you can create a support case in the top of the SN University (Help Centre) but you can usually complete a course when you are at 80 % so if it is not that important and you obviously completed the task as it was required, so you can continue to the next ones...

[Tanushree Maiti]

Hi @SAMITHK ,

• Logout and login again . Hope your problem will be solved as I solved this problem this way several times.
• If it is not working, Open incognito/InPrivate browser and try
• If still issue persists, raise a case to Now Support within ServiceNow Support : https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

[Srikanth_9]

Hi @SAMITHK,

Check once everything is done correctly and validate all the steps that are present.

Try to remove cache as well -> cache.do in the Application Navigator. Later, try to validate the task.

If you still facing the same issue, please raise a case in the Help Center. So that support team will help you.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.